Yes, you can simply select the Click & Collect option during the check-out process and once your
order is ready you will be notified via SMS.
We don’t live in the City; will the courier deliver to our house?
Our amazing courier service delivers throughout UAE.
I am so excited about my new toy!!! How long until it gets here?
Packed and Delivered within same or next day depending on location and time of order.
Delivery times: All days 10h00-21h00
Ahhh, I wagged my tail at the door... all day long, but the courier never came?
Oh no!! We're so sorry. You are welcome to use the handy tracking tool to see order status
hereOR
alternatively, contact Petworld Customer Services
Call: 04 241 4340
Email:
Office Hours: 7 Days a week 10am to 21pm
What if I don’t like my new toy, it doesn’t fit or was broken when we got it?
Unwanted items can be returned via courier, however the charge for collection courier is
unfortunately for your account! Alternatively pop into one our stores and see if there is
something you might like as a replacement!
We sorry if we sent an item that is damaged, faulty or incorrect product, we are more than happy
to have our courier collect from you, free of charge!
Use our PAWSOME RETURNS GUIDE
All returns are required to meet the *Standard Returns Qualification below:
You are able to provide a proof of purchase.
The item must qualify as an item that can be returned. (See non-returnable items
below)
The item must be in a re-sellable condition except in the case of damaged or faulty
items (saleable condition)
Within 7 days after delivery, except where the item is found to be defective.
RETURNS GUIDE
Issue
Valid
Courier Fees
Return Options
Refunds
Incorrect item sent
Within 7 days
Courier cost(s) paid by Petworld
Online/In-store
CARD
Exchange
Within 7 days
Courier cost(s) for your account
Online/In-store*
Voucher*/CC
Change of heart
Within 7 days
Courier cost(s) for your account
Online/In-store
Voucher
Damaged item
Within 7 days
Courier cost(s) by Petworld
Online/In-store
CARD
Defective item within 6-month **warranty period
More than 7 days
Courier cost to collect paid by Petworld Courier cost to return for your account
Online/In-store
CARD
*vouchers are in-store only.
**original supplier warranty.
No-Returnable Items
Food or snacks.
Except for:
Hill's, Royal Canin and food items which may be returned if it is unpalatable
provided that the bag of food is still at least two thirds full and you have not
returned any food item for unpalatability in the preceding 12 months;
items of food that are damaged prior to receipt;
where the expiry date on the item precedes the delivery date;
Treatment products such as Tick & Flea tablets and sprays (except where the
expiry date on the item precedes the delivery date).
Please note: We supply certain products that you cannot return to us as they are perishable.
Perishable goods include everything under our food category, and we are unable to refund or
exchange items due to public and food safety regulations. If however, your perishables have
arrived damaged or expired we will replace or refund them when we are at
My parents are very busy, so how can they return the item with no hassles?
Tell your parents, they are welcome to go into any Petworld Store to for a quick turnaround time
Or if you they too busy and would rather have the courier collect, click
here.
Once we have received your request, we will process the return as fast as humanly possible.