Yes, you can simply select the Click & Collect option during the check-out process and once your order is ready you will be notified via SMS.

Our amazing courier service delivers throughout UAE.

Packed and Delivered within same or next day depending on location and time of order.
Delivery times: All days 10h00-21h00

Oh no!! We're so sorry. You are welcome to use the handy tracking tool to see order status here OR alternatively, contact Petworld Customer Services
Call: 04 241 4340
Email:
Office Hours: 7 Days a week 10am to 21pm

Unwanted items can be returned via courier, however the charge for collection courier is unfortunately for your account! Alternatively pop into one our stores and see if there is something you might like as a replacement!

We sorry if we sent an item that is damaged, faulty or incorrect product, we are more than happy to have our courier collect from you, free of charge!

Use our PAWSOME RETURNS GUIDE

All returns are required to meet the *Standard Returns Qualification below:

1. You are able to provide a proof of purchase.
2. The item must qualify as an item that can be returned. (See non-returnable items below)
3. The item must be in a re-sellable condition except in the case of damaged or faulty items (saleable condition)
4. Within 7 days after delivery, except where the item is found to be defective.

RETURNS GUIDE

Issue	Valid	Courier Fees	Return Options	Refunds
Incorrect item sent	Within 7 days	Courier cost(s) paid by Petworld	Online/In-store	CARD
Exchange	Within 7 days	Courier cost(s) for your account	Online/In-store*	Voucher*/CC
Change of heart	Within 7 days	Courier cost(s) for your account	Online/In-store	Voucher
Damaged item	Within 7 days	Courier cost(s) by Petworld	Online/In-store	CARD
Defective item within 6-month **warranty period	More than 7 days	Courier cost to collect paid by Petworld Courier cost to return for your account	Online/In-store	CARD

*vouchers are in-store only.
**original supplier warranty.

No-Returnable Items

1. Food or snacks.
2. Except for:
   1. Hill's, Royal Canin and food items which may be returned if it is unpalatable provided that the bag of food is still at least two thirds full and you have not returned any food item for unpalatability in the preceding 12 months;
   2. items of food that are damaged prior to receipt;
   3. where the expiry date on the item precedes the delivery date;
   4. Treatment products such as Tick & Flea tablets and sprays (except where the expiry date on the item precedes the delivery date).

Please note: We supply certain products that you cannot return to us as they are perishable. Perishable goods include everything under our food category, and we are unable to refund or exchange items due to public and food safety regulations. If however, your perishables have arrived damaged or expired we will replace or refund them when we are at

Tell your parents, they are welcome to go into any Petworld Store to for a quick turnaround time Or if you they too busy and would rather have the courier collect, click here.

Once we have received your request, we will process the return as fast as humanly possible.

Click here to find your nearest store

If you have any questions regarding our Online Shopping Terms, Contact Us:

Petworld Customer Services
Call: 04 241 4340
Email:
Office Hours: 7 Days a week 10am to 21pm